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Saint Paul College A Community & Technical College

​Student Technology Help

IT Help Desk

Technology support for students is available by submitting a ticket to the Saint Paul College help desk. If you cannot access the ticketing system, you may submit a request by phone at 877.466.6728 or email servicedesk@minnstate.edu. We highly recommend submitting a ticket for the best service.

Some of the items we assist students with include logging in, assistance with StarID, D2L Brightspace, Zoom and Office 365. The IT Help Desk cannot perform troubleshooting or repair personally owned devices.

The Minnesota State IT Service Desk team is also available to students until midnight Monday – Thursday. Submit a ticket for service by using the IT Service Desk portal, or by phone at 877.466.6728 or email servicedesk@minnstate.edu

Acceptable Use Policy

Please refer to Minnesota State Board Policy 5.22 and Board Policy 5.22.1 regarding Acceptable Use of Computers and Information Technology Resources.

E-mail (Office 365)

Saint Paul College uses Office 365 for student email. Office 365 provides email, online storage (OneDrive), and the Microsoft Office suite.

  • Logging into E-mail
    • From the College website, select “Student Email Login” under “Student Login”, or go directly to “portal.office.com”.
    • Username = starid@go.minnstate.edu
    • Password = your current StarID password
  • Reset my Password
  • Look up my email address
    • If you do not know your student email address, visit the Student Email site and scroll to the bottom of the page.
  • Help using Office 365
  • There are a few resources available for you:
  • E-mail on my Phone
    • The Office 365 Help Site provides instructions and wizards to assist you in sending email to your phone. Use the “Mobile Phone Setup Wizard”. Additional information you will need:
    • Domain/Username = starid@go.minnstate.edu (*if DOMAIN and USERNAME are separate fields, leave DOMAIN blank and enter the information in the USERNAME field)
    • Password = your StarID password
    • Server Name = outlook.office365.com(*sometimes using bluprd0210.outlook.com works instead)
D2L Brightspace (Online Learning)

D2L Brightspace is the College’s online learning management system (or LMS). It is used to access online classes. In addition, face-to-face courses may also have assignments and other materials posted online.


eServices is the Minnesota State online tool used by students to register for courses, view grades, obtain transcripts, update records, obtain financial aid award letters, and more.

You can access eServices by clicking the link available under “Student Login” at the top of each page of the College website.

Login using your StarID and password.

FREE Software and Discount Computer Hardware

Current Saint Paul College students may take advantage of the following discounts on computer hardware and software.

FREE: Microsoft Office Software (Office ProPlus)

Office 365 ProPlus is a FREE, full version of the Microsoft Office suite. It is available to all current Saint Paul College students. After students graduate or leave the College, this free license will become void. A consumer license will need to be purchased at that time.

Additional information on Office 365 ProPlus.

Follow the appropriate instructions listed below to download and install your FREE Microsoft Office software:

Discounted Dell Computer Hardware

Visit the Dell website listed below to take advantage of discounts on select Dell computers:

URL: dell.com/dellu/saintpaul
Member ID: US6966104

Equipment Checkout

Students may checkout Chromebooks, hotspots (mobile internet access), and iPads through Information Technology (IT) in room 1470. You must have a current photo ID (i.e. SPC student ID or a valid driver’s license), currently be registered for classes, and have a working StarID and password. There is no charge for equipment checkout, but the student is responsible for returning the equipment in good working order by the due date. For any equipment that is lost, damaged, or stolen, the user will be charged for all replacement costs, plus a nonrefundable $15.00 processing fee, not to exceed $1,000.

Microsoft Teams (Office 365)

The Office 365 student email offers Microsoft Teams, which provides students with a powerful collaboration platform. Teams combines chat, document sharing, video calling, and online meetings with screen sharing, along with full integration of Office 365 applications for a seamless teamwork environment.

OneDrive (Office 365)

The Office 365 student email offers OneDrive, which provides students with 1 TB (terabyte) of FREE online storage space for their files. You can upload a variety of documents including Word, Excel, PowerPoint, PDFs, music, photos – almost any file you want.

Open Computer Lab

During the current COVID-19 restrictions, the open computer lab has been relocated to 1506 - 1510, just to the right inside the West entrance to the building. It is accessible during regular building hours, to Monday - Thursday 7:30am - 7:30pm, and Friday 7:30am - 4:00pm​​.

The Open Computer Lab is located in room 3225. It is open to current Saint Paul College students. The lab offers both Windows and Macintosh OS computers with USB flash drives, optical drives (CD-RW/DVD), and audio capabilities (users must supply their own headsets or earbuds). The lab also offers black and white printing, copying, and scan to email.

Standard Software on Windows PCs

  • Microsoft Office Suite (Word, Excel, PowerPoint, Access, OneNote, Publisher)
  • Adobe Reader
  • Google Chrome
  • Internet Explorer
  • Respondus LockDown Browser
  • VLC Media Player

Specialty Software on select Windows PCs (check with a lab assistant for more details:

  • Alphacam
  • ArcGis
  • ATX
  • AutoCAD
  • ExpressScribe
  • Hawkes Algebra
  • Hawkes Statistics

  • MasterCAM X7
  • Mathematica
  • Microsoft Project
  • Notepad ++
  • QuickBooks
  • Radan
  • Solidworks

Additional titles as requested by instructors

Open Computer Lab Guidelines

Out of respect for all students, please follow these rules when using open computer lab spaces:

  • The Open Computer Lab is a quiet, individual study space. Please refrain from excess noise.
  • Group study is not permitted. Group study is available in the Library Commons and designated rooms inside the Library.
  • Food and beverages are not permitted.
  • Cell phone use is prohibited, and phones should be either turned off or set to vibrate/silent.
  • Children are not allowed.

Student printing is available on campus. A black and white, single-sided print costs $0.05. Printouts are tracked and charged to students using the GoPrint tracking system.

  • Student Printing Locations
    • Student printing is available in the Open Computer Lab (room 3225), the student Commons area (across from the library and cafeteria) and in the campus library.
  • Printing Allowance and Refunds
    • Printing allowances are given to current semester enrolled Saint Paul College students only.
    • Current students are given GoPrint “purse” printing accounts that contain a select amount of funds in the purse at the start of each semester. This amount is subject to change.
    • The print balance is erased and restored each semester. Conserve your printing allowance.
    • No refunds are issued for user printing errors. Preview your print job thoroughly before sending and releasing to print.
  • Refilling print accounts
    • If a purse is depleted of all funds, money may be added either by using a GoPrint “Add Value Station” located in the 3225 Open Computer Lab or via payment at the tuition office window on the first floor.
  • How to print
    1. Login to a computer connected to the GoPrint Release Station (open computer lab or library).
    2. Send your print job to the printer.
    3. Locate the GoPrint monitor next to the printer.
    4. Find and select your username from the screen.
    5. Select your print job and click CONTINUE.
    6. Enter your StarID username and password.
    7. If necessary, you may view your purse balance in the upper right-hand corner of the screen.
    8. When ready, click PAY AND PRINT to print your job.

    *Print jobs automatically delete from the system in two (2) hours if not released printed.

  • Using the “Add Value Station” to add money to your purse
    1. Find a GoPrint “Add Value Station” (room 3225 open computer lab or the library).
    2. Enter your StarID username and password.
    3. Insert cash in the cash slot. The amount should automatically credit your account.
    4. Press the letter “D” on the keypad to end the session.
    5. Take your receipt and keep it for your records.
  • Mobile Printing (from Personal Devices)
    • Currently enrolled students may use mobile printing methods to print from personal devices including smartphones, laptops and tablets. Charges will be applied accordingly to their GoPrint accounts.
    • Click the hyperlink to open a PDF file containing detailed instructions on using PrinterOn Student Mobile Printing.
    • Click the hyperlink to open a PDF file containing Mobile Printing Frequently Asked Questions.
Safe Computing
  • Tips and best practices
    • Install a good endpoint protection program, update it regularly, and scan often. Endpoint protection software protects at a higher level than a standard anti-virus program.
    • Use strong and secure passwords. Most systems require you to enter a password. The purpose is to prevent others from posing as you or accessing your data. Use a strong password, and keep your password secure by not writing it down or sharing it with others.
    • Use screen saver passwords and system passwords whenever possible. Lock the screen to protect your computer when you step away, even for a few minutes.
    • Update your operating system. Use your operating system's automatic-update features to keep your system protected.
    • Do not open email attachments or click on email hyperlinks unless you are expecting them from a specific sender. Email headers can be changed or simulated, so even if you think the mail came from a friend, don't click on or open the attachment until you verify that the sender actually sent it.
    • Don't download software or files from the Internet of unknown origin and/or unknown security. Some software, including screen savers, can include features that make your computer vulnerable or allow access to your personal data without your knowledge or permission. To check for this type of software, download and run a spyware/adware checker.
    • Don't let just anyone use your computer. You are responsible for all use of your computer. Do not make it easily accessible to strangers.
    • Backup your data regularly. You should frequently back up all work that you do on your computer. Data saved on your computer's hard drive can easily be lost if the hard drive fails. Utilize cloud storage when possible.
    • Turn off your computer whenever you will not be using it for several hours. Unattended computers that are linked to the network are vulnerable to hackers. Turning off your computer also saves energy.
    • Protect your data by thinking twice before sharing or printing. Incidents have occurred in which data has been transferred inadvertently to non-secure sites and made public.
  • Additional Resources


StarID is the Minnesota State universal login ID. You are assigned a StarID before you register for classes at Saint Paul College. This is a 2-letter, 4-number, 2-letter identifier (for example, ab1234cd). You will use this login to access all campus-related technology and services (excluding the CAPS jobs program).

Never share your login information with anyone. Only you are permitted to use your login to access campus technology.

  • Reset StarID password
  • StarID versus TechID
    • Tech ID (also known as your student ID number) is your unique student identifier at Saint Paul College. This number is assigned to you when you apply to the College, and is a permanent part of your student record. You may be asked to supply this number when staff are attempting to look up your student record.
    • StarID is a universal login username. You will use StarID to login to various campus technology systems. You only have to activate your StarID once (at any Minnesota State campus). After activation, your StarID account will follow you to any Minnesota State campus.
Training and Information

Student Technology Orientation
Saint Paul College offers Student Technology Orientation for both new and current students, which provide important information on the use of campus technology. These one-hour sessions are hands-on, allowing students to log in to campus computers and follow along with the instructor. Printed materials are also provided.

Student Technology Orientation includes:

  • signing onto campus computers
  • accessing and using student email
  • wireless access
  • using eServices (registration, course schedule, grades, etc.)
  • printing
  • open computer lab information
  • digital security best practices
  • D2L Brightspace online learning system


  • Tutor.com is an online tutoring service available 24 hours a day, 7 days a week, 361 days a year. Students receive up to 15 hours of on-demand, individual instruction and support from expert online tutors in a wide variety of disciplines.
  • Saint Paul College students may access this service at any time by first logging into the D2L Brightspace online learning system, then selecting "Tutor.com" from the right pane.

Starting September 2017, all Saint Paul College students and employees will connect personal devices to the campus wireless using “eduroam”.

Please note, eduroam may not be compatible with older devices and operating systems. Make sure your device is up to date with the latest operating system and system updates/patches.

What is eduroam?

“eduroam” is a wireless service that allows Minnesota State students and employees to use their StarID credentials to access Wi-Fi when visiting participating institutions. Visitors from other eduroam-participating colleges and universities can access Wi-Fi at participating Minnesota State colleges and universities using the usernames and passwords from their home institutions. Visit the eduroam website for a list of participating institutions: www.eduroam.us/institutions_list

Connect to eduroam wireless

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