|100|| ||/programs/Pages/customer-service-office-support.aspx||Business Programs||No||Michael Johnson 2||4/19/2019 8:32 AM|
Customer Service Office Support Certificate
|Customer Service Office Support Certificate||2/21/2017 12:44 PM|
- Customer Service Representative
- Account Representative
- Bank Teller
|Customer Service Office Support|
The Customer Service Office Support Certificate program provides entry level training for a customer service position. Students will learn how to resolve conflict, develop listening skills, interpersonal and problem solving skills.
The program covers Microsoft Office software: Excel, Word, PowerPoint, Access, and Outlook. Students will also learn communication, teamwork, and other business professional skills.
Program Delivery Methods
Hybrid, online and traditional in-class courses on Saint Paul College campus, St. Paul, MN
- Basic knowledge and skills required for entry level customer service roles
- How to reflect professional standards, ethics, and social responsibility
- Effective communication skills, problem solving techniques and professional behavior