Mission, Vision and Values
Mission
Education for Employment...Education for Life
Saint Paul College offers comprehensive learning opportunities in both career and transfer education to enhance personal knowledge and advance economic opportunity for the benefit of a diverse population of constituents which includes students, business/industry/labor and the community.
Vision
Saint Paul College will be a leader in providing comprehensive life-long learning through innovative and quality-focused strategies and services.
Values
Saint Paul College is committed to the following values. The College mission and strategic goals are based on its values which are central to an effective learning organization.
Customer Service Standards
Saint Paul College is a student-centered institution and we aspire to provide the highest level of customer service to enhance the learning experience. To help meet this goal, the following Customer Service Standards have been established and align with our campus values.
Values
Excellence
Teaching & Learning
Career & Transfer Education
Student-Focused Services
Innovation
Accessibility
Technology
Customer Service Standards
- Greet all customers in a pleasant, courteous and respectful fashion.
- Communicate properly with integrity, fairness and professionalism.
- Demonstrate patience, compassion and concern towards all with whom we come in contact.
- Foster a sense of community, inclusion, and collaboration by providing a safe, clean and comfortable environment.
Values
Integrity
Honesty
Accountability
Decision-Making
Climate Responsiveness
Customer Service Standards
- Provide an environment that facilitates learning, teaching and student success.
- Accommodate the differing needs of students and provide accessible support for all.
- Aim to answer inquiries at the first point of contact, and refer appropriately when this is not possible.
- Actively seek feedback to ensure we continue to develop and improve our service.
Values
Respect
Student-Centered
Cultural Diversity/Inclusiveness
Human Diversity
Collaboration
Customer Service Standards
- Demonstrate integrity to our students, colleagues and the community by adhering to policies, procedures, and standards of service, and applying them in an equitable and just manner.
- Take ownership of inquiries and help find solutions.
- Listen carefully and patiently to ensure we thoroughly understand each inquiry.
- Follow federal and state guidelines to ensure the protection of private information.
How are we doing?
Please provide us your feedback on how successful we have been at achieving our customer service goals by using our Suggestion Box/Feedback Form